Privacy Policy

We may collect your name, mobile number, WhatsApp number, email address, delivery address, billing address, order details, product preferences, support messages and payment status information.

If you use Google sign-in, WhatsApp OTP or similar login options, we may receive basic account information needed for login and order management.

We may also collect website usage information such as pages visited, products viewed, device/browser information, approximate location, cookies and analytics data if tools such as Google Analytics are enabled.

We use customer information to create accounts, process orders, verify identity, confirm payments, deliver products, generate invoices, provide customer support, prevent fraud, improve the website, send order updates and send marketing messages where permitted.

You can contact Meloy at any time to stop receiving promotional messages.

Online payments are processed through Razorpay and its banking/payment partners. Meloy does not store full card numbers, UPI PINs or sensitive banking credentials on its own systems.

Meloy may store payment status, payment ID, order ID, refund status and related details for accounting, customer support and fraud prevention.

Meloy may share necessary information with courier partners, payment gateway providers, hosting/service providers, analytics tools, accountants, legal advisers and government/law enforcement authorities where required by law.

We do not sell your personal information to advertisers.

Meloy may use cookies and similar technologies to run the website, keep carts active, remember preferences, improve performance, analyse traffic and support marketing. You can control some cookie settings through your browser.

Meloy uses reasonable security measures to protect your data. However, no internet-based service can be guaranteed to be 100% secure.

Meloy retains customer information only as long as needed for orders, legal records, support, accounting, fraud prevention and business purposes. Some records may need to be retained for legal or tax reasons.

You may contact Meloy to request access, correction, update or deletion of your personal information, subject to legal and business record requirements.

Meloy products may include items for children, but the website is intended for use by adults or by minors with parent/guardian supervision. Meloy does not knowingly collect unnecessary personal data from children.

For privacy questions, email hello@Meloy.in or WhatsApp/call +91 79091 81311.